Terms & Conditions

The Joy Bringers

Last Updated: [Insert Date]

Welcome to The Joy Bringers.

These Terms & Conditions apply to your use of our website and, where applicable, your purchase or booking of our retreats, experiences, digital products, courses, books, merchandise, clothing and other products or services.

By making a booking or purchase, you agree to the Terms & Conditions that apply to that product or service.

Nothing in these Terms affects any rights you have under applicable consumer law.

1. About Us

The Joy Bringers is a retreat, experience and lifestyle business based in Greece.

Trading Name: The Joy Bringers

Email: web@thejoybringers.life

2. What We Offer

The Joy Bringers creates retreats, experiences, practical tools and products designed to help people build and enjoy more joyful lives.

Our services are hospitality and hosted experience services only and do not include therapy, counselling, or any other healthcare or medical services.

The exact inclusions and exclusions for each retreat, experience or product will be described on the relevant booking page and order confirmation.

Flights, travel insurance, visas, personal spending, and optional extras are not included.

3. Important Nature of Our Services

The Joy Bringers provides hospitality, educational, personal-development and recreational experiences.

We do not provide medical treatment, psychotherapy, psychological treatment, counselling, psychiatric services, financial advice, legal advice or other regulated professional services.

Any exercises, discussions, tools, workshops or materials relating to topics such as lifestyle, goals, confidence, stress, personal finances, habits, relationships, identity or personal development are provided for general educational and personal-development purposes.

They are not a substitute for individual professional advice, diagnosis or treatment.

You remain responsible for your own decisions and for seeking appropriate professional advice where required.

4. Retreat Bookings

The details of each retreat, including dates, accommodation, activities, meals, transfers, excursions, price, inclusions and exclusions, will be provided on the relevant booking page.

For all retreats; Visas, travel insurance, personal expenditure, alcohol and optional purchases or activities are not included. Also excluded is any transport to or from the agreed meeting point (eg Flights, hire car, ferry, bus or train tickets, etc). Any transportation outside of that agreed by us during the booking process will also be excluded.

A retreat place is not fully confirmed until we have accepted your booking and sent you written confirmation.

We reserve the right to decline a booking where reasonably necessary for legal, safety, suitability or operational reasons.

Where we decline a booking before confirmation, payments made to us for that booking will be refunded unless we are legally entitled to retain them.

5. Retreat Booking, Deposit & Payments

All retreat prices are displayed in EUR (€).

To request a place on a retreat, you must submit a booking request through our website.

Once we have received and accepted your booking request, we will send you an email containing the bank details required to pay your deposit. Your place will be provisionally reserved for 3 days from the date of this email.

A €500 deposit must be received by us within this 3-day period to secure your booking. If we do not receive the deposit within this period, your provisional reservation will automatically expire and the place may be offered to another guest.

The €500 deposit is non-refundable except where we have explicitly advised otherwise on the retreat information page, where required by applicable law, where we are unable to accept your booking, or where we cancel your retreat and you are entitled to a refund.

Your booking will be confirmed once we have received the deposit and sent you written confirmation.

Payment Terms

Payment schedules may vary between different retreats. The payment terms applicable to your booking will be clearly provided before you commit to the booking and will form part of your booking agreement.

For Reset, Restore and Rediscover retreats, unless otherwise stated:

• a €500 deposit is required to secure your booking;
• the remaining balance must be paid in full no later than 60 days before the retreat start date; and
• payment plans may be available on request.

If you book a retreat less than 60 days before its start date, the full retreat price will be payable when your booking is confirmed, unless we agree otherwise in writing.

Where a payment plan has been agreed, the payment dates confirmed by us will apply.

If a payment is not received by the agreed due date, we will contact you and provide a reasonable opportunity to make the outstanding payment. If payment remains outstanding, we may cancel your booking and release your place, subject to applicable law and the cancellation terms below.

For Relive retreats, deposit and payment terms vary depending on the retreat type. Full details are provided on the relevant retreat page and booking page.

Shared Room Discount

Where offered for the relevant retreat, guests attending together and sharing an eligible Twin or Double room will receive a 30% discount per person.

The availability and conditions of this discount will be confirmed at the time of booking.

Invoices and receipts will be issued in accordance with applicable Greek legal requirements.

6. Cancellation of Retreats by You

If you need to cancel your retreat, you must notify us in writing as soon as possible.

Unless different cancellation conditions were expressly provided for your retreat before booking, the following cancellation policy applies to Reset, Restore and Rediscover retreats:

The €500 deposit is non-refundable, except where required by applicable law.

Any refund due will be calculated based on the amounts actually paid by you at the time of cancellation.

Where you have agreed to a payment plan, cancellation does not automatically remove any payment obligation that had already fallen due before the cancellation date, subject to applicable consumer law and the cancellation terms above.

We strongly recommend purchasing comprehensive travel and cancellation insurance as soon as your booking is confirmed.

Any mandatory cancellation or refund rights available to you under applicable consumer or package-travel law remain unaffected.

For Relive retreats, cancellation terms vary depending on the retreat type. Full details are provided on the relevant retreat page and booking page.

7. Changes or Cancellation by The Joy Bringers

Occasionally circumstances may require us to change, postpone, or cancel, a retreat.

We may make reasonable changes to activities, excursions, schedules, transport arrangements, meals, facilitators, suppliers or other elements where necessary due to circumstances such as weather, availability, season, safety, supplier changes or other operational considerations.

Where possible, we will provide a suitable alternative of a reasonably comparable nature or value.

If we need to make a significant change to an essential part of your retreat before it begins, we will notify you as soon as reasonably possible and provide the options required under applicable law.

If The Joy Bringers cancels a retreat before it begins, we may offer you, as appropriate:

• a refund of payments made to us, including the reservation fee and deposit
• transfer to another available Joy Bringers retreat date
• credit towards a future Joy Bringers retreat

Where applicable law gives you the right to a refund, choosing a change of date or credit will be optional.

Refunds will be processed without undue delay and in accordance with applicable consumer law.

8. Events Outside Our Reasonable Control

Events may occasionally occur that are outside our reasonable control.

These may include severe weather, wildfire, natural disaster, epidemic or public-health emergency, government restrictions, civil disturbance, strikes, significant transport disruption, utility failure or other unavoidable and extraordinary circumstances.

Our rights and obligations, and your rights to refunds, alternative arrangements or other remedies in these circumstances, will be determined by applicable law.

Nothing in this section limits rights that cannot legally be excluded.

9. Travel & Arrival

Guests are responsible for arranging and paying for their own travel to and from the agreed meeting point unless expressly included in the retreat description.

Where airport or other transfers are included, the applicable collection and departure locations, dates and times will be communicated before the retreat.

You are responsible for ensuring that you have:

• a valid passport or other required travel documents
• any necessary visas or permissions
• appropriate travel and medical insurance
• sufficient time for onward travel connections
• complied with applicable entry and travel requirements

We are not responsible for missed flights, independently arranged transport or other travel arrangements outside the services we have agreed to provide, except where the loss results from our breach of contract or where liability cannot legally be excluded.

10. Health, Allergies & Participation

Your safety and wellbeing are important to us.

Before attending a retreat, we may ask you to provide information reasonably necessary for us to safely provide the retreat, including:

• allergies
• dietary requirements
• accessibility requirements
• mobility limitations
• relevant health or medical information
• emergency contact details
• any other preference information to help us tailor the retreat to you

Please provide complete and accurate information, where failure to do so could reasonably affect your safety or our ability to accommodate you.

Health information and other special-category personal data will be processed in accordance with our Privacy Policy and applicable data-protection law.

Participation in activities is voluntary.

You are responsible for deciding whether an activity is appropriate for your individual circumstances and physical abilities and for following reasonable safety instructions.

Please speak to us if you are uncertain about an activity. We will make reasonable efforts to adapt activities where practical.

You should seek appropriate medical advice before travelling or participating where you have concerns about your health or physical ability.

11. Accessibility & Inclusivity

Our retreats are primarily hosted at a private mountain property in Greece.

The environment includes features such as:

• stairs
• sloping terrain
• uneven outdoor surfaces
• pool areas that are slippery when wet
• outdoor activity areas

As a result, the property and some activities may not be suitable for every accessibility or mobility requirement.

We want to make our experiences as inclusive as reasonably possible.

If you have accessibility requirements that may affect your stay or participation, please contact us before booking. We will provide honest information about the property and activities and discuss reasonable adjustments that may be possible.

We cannot guarantee that every activity, excursion or part of the property can be made accessible for every requirement, but we are committed to being inclusive and will do as much as possible to cater for all accessibility requirements

12. Activities, Excursions & Third-Party Providers

Some retreat activities, excursions, transport or experiences may be delivered by independent third-party providers.

These may include attractions, accommodation, activity operators, restaurants, wineries, transport providers, guides or other local businesses.

Where a third-party service forms part of the retreat services we have contracted to provide to you, we will fulfil our legal responsibilities in relation to that service.

Where you separately purchase an optional product or service directly from a third party, your contract for that purchase may be with that provider and their terms may apply.

We are not responsible for independently purchased third-party products or services except where applicable law provides otherwise.

13. Guest Conduct

We want our retreats to be safe, welcoming and enjoyable for everyone.

Guests are expected to behave respectfully towards:

• other guests
• hosts and team members
• neighbours and the local community
• suppliers and activity providers
• property and the natural environment

We will not tolerate harassment, threatening or abusive behaviour, discrimination, violence, deliberate property damage, illegal activity or behaviour creating a serious or unreasonable safety risk.

Excessive intoxication or behaviour materially disrupting the experience of other guests may also require intervention.

Where reasonably necessary, we may remove a guest from an activity or retreat.

Immediate removal may occur where conduct presents a serious safety risk or involves violence, harassment, illegal activity or similarly serious misconduct.

Where a guest is removed because of their own serious misconduct, we may not be required to provide a refund and the guest may be responsible for their own alternative accommodation and transport, subject always to applicable law.

You must agree to The Joy Bringers ethics prior to booking, please visit our ethics page here.

The Joy Bringers team commits to the same standards of respectful behaviour expected from our guests.

14. Alcohol, Smoking & Illegal Substances

Where alcohol is available during a retreat, guests are responsible for consuming it responsibly.

We reserve the right to refuse to provide or permit further alcohol where we reasonably believe continued consumption would create a safety or behavioural risk.

Smoking and vaping are permitted only in areas designated by us.

Possession or use of illegal substances is prohibited.

15. Property & Personal Belongings

Guests are responsible for taking reasonable care of their personal belongings.

Please tell us promptly about any loss, theft or damage.

Where possible, we will assist with reasonable requests for secure storage of valuable items.

We are not responsible for loss, theft or damage to personal belongings unless caused by our negligence, breach of legal duty or another circumstance in which liability cannot legally be excluded.

Guests may be responsible for the reasonable cost of repairing or replacing property deliberately or negligently damaged by them, excluding ordinary wear and tear.

16. Pools, Outdoor Areas & Independent Activities

Our property and retreats may include access to pools, gardens, outdoor areas and other recreational facilities.

Guests must follow reasonable safety instructions and any specific rules communicated for these facilities.

Activities undertaken independently during free time remain the guest's responsibility, subject to any legal duties owed by The Joy Bringers as host or service provider.

17. Digital Products, Online Courses & Digital Content

We may sell downloadable resources, templates, books, online courses, videos and other digital content.

The specific content, price and access conditions will be stated on the relevant product page.

Digital products are licensed to you for your personal, non-commercial use unless expressly stated otherwise.

You may not reproduce, resell, distribute, publish, share access to, commercially exploit or make our digital content available to another person without our written permission.

Where applicable consumer law provides a right of withdrawal for digital content, that right remains unaffected.

Where you expressly request immediate access to digital content and acknowledge that beginning delivery will result in the loss of an applicable statutory withdrawal right, access may begin immediately following purchase.

Any additional terms applying to a particular digital product or course will be disclosed before purchase.

18. Physical Products, Merchandise & Clothing

We may sell books, merchandise, clothing and other physical products.

Product descriptions, prices, delivery information and any product-specific conditions will be displayed before purchase.

Consumers will have any cancellation, return, repair, replacement, price-reduction and refund rights provided by applicable consumer law.

Where a statutory right of withdrawal applies to an online purchase, information about the applicable withdrawal period, return procedure and return costs will be provided in accordance with applicable law.

Exceptions may apply to certain products, including personalised products or products that cannot legally be returned for hygiene or other reasons.

Nothing in these Terms limits your statutory rights concerning faulty, damaged, misdescribed or non-conforming goods.

19. Prices & Payment for Products

Prices will be displayed before purchase.

Unless otherwise stated, prices are shown in EUR (€).

Any applicable taxes and unavoidable charges payable to us will be disclosed before the order is placed.

Delivery charges for physical products, where applicable, will be displayed before purchase.

You are responsible for any customs duties, import taxes or similar charges imposed by the destination country where applicable and where these have been properly disclosed before purchase.

We may correct obvious pricing or description errors. Where an error affects an order you have already placed, we will contact you and provide any options required by applicable law.

20. Intellectual Property

The Joy Bringers name, branding, Joy Philosophy, website content, written materials, retreat materials, exercises, tools, templates, course materials, photographs, graphics, digital resources and other original content are protected by applicable intellectual-property law.

Unless expressly stated otherwise, these materials are owned by or licensed to The Joy Bringers.

Purchasing a retreat, course, book, tool or digital product does not transfer ownership of our intellectual property to you.

You may use materials provided to you for your own personal, non-commercial purposes.

You may not copy, reproduce, distribute, sell, license, publish or commercially exploit our protected materials without permission, except where permitted by law.

21. Photography, Video & Testimonials

We will not rely on acceptance of these Terms as consent for promotional use of identifiable photographs, videos or testimonials where separate consent is legally required.

Where we wish to use identifiable guest content for marketing or promotional purposes, appropriate permission will be requested separately.

Guests must also respect the privacy of other participants and should not publish identifiable photographs, videos or private information about another guest without appropriate permission.

22. Website Use

You may use our website for lawful personal purposes.

You must not knowingly:

• interfere with the operation or security of the website
• attempt unauthorised access to our systems
• introduce malicious software
• scrape or systematically extract protected content without permission
• use our intellectual property unlawfully

Our website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our control.

23. Information & Results

We work hard to make our retreats, tools and experiences valuable, practical and enjoyable.

However, personal-development outcomes are inherently individual.

Examples, testimonials and descriptions of potential benefits do not constitute guarantees that every guest or customer will achieve the same outcome.

Your results will depend on many factors outside our control, including your circumstances, choices, participation and implementation.

Nothing in this section limits our responsibility to provide purchased products and services with the standard required by applicable law.

24. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes any liability that cannot legally be excluded or restricted under applicable Greek or EU consumer law.

Subject to those rights, we are responsible for losses that are a reasonably foreseeable consequence of our breach of contract or failure to exercise legally required care.

We are not responsible for losses caused solely by circumstances outside our legal responsibility or for losses arising from services independently arranged by you with third parties.

We do not exclude responsibility for the proper performance of services where applicable package-travel or other mandatory consumer law makes The Joy Bringers responsible for those services.

Nothing in these Terms affects your mandatory statutory rights.

25. Insurance

We strongly recommend that retreat guests obtain comprehensive travel insurance immediately after booking.

Depending on your circumstances, appropriate cover may include:

• cancellation and curtailment
• medical treatment
• emergency evacuation or repatriation
• travel disruption
• delayed or cancelled flights
• lost or damaged baggage
• activities you intend to participate in

You are responsible for checking that your chosen policy provides suitable cover for your individual circumstances and planned activities.

26. Privacy & Data Protection

We process personal data in accordance with applicable data-protection law, including the General Data Protection Regulation where applicable.

Further information about what information we collect, why we collect it, how long we retain it, who we share it with and your rights is contained in our Privacy Policy.

Where we collect health information or other special-category personal data, we will identify and apply an appropriate legal basis and additional condition for processing as required by applicable law.

Marketing communications will be handled separately from information that is necessary to administer your booking or purchase.

27. Promotions, Discounts & Gift Offers

From time to time we may offer discounts, promotional prices, competitions, gift vouchers or other offers.

Additional terms may apply to a promotion and will be disclosed when the offer is made.

Unless otherwise stated, promotions cannot be exchanged for cash or retrospectively applied to previous purchases.

Nothing in promotional terms limits statutory consumer rights.

28. Assistance & Complaints

We genuinely want you to have a positive experience with The Joy Bringers.

If something goes wrong during a retreat, please tell us as soon as reasonably possible so that we have an opportunity to help resolve the issue while you are with us.

If you have any questions or concerns about these Terms & Conditions, our products and services, or any other questions, please contact us and we would be happy to chat.

For questions, concerns or complaints about a retreat, product, or order please contact:

Email: Compliance@thejoybringers.life

We aim to acknowledge or respond to complaints within 2 business days.

Nothing in our internal complaints process prevents you from exercising any statutory right or using an applicable consumer dispute-resolution process.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.

The version applying to a purchase or booking will generally be the version provided or made available when the contract was entered into, unless a change is required by law or you expressly agree otherwise.

The latest website version will display the date on which it was last updated.

30. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

31. Governing Law & Consumer Rights

These Terms and our contracts are governed by the laws of Greece.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you and cannot legally be excluded by contract.

Nothing in these Terms limits any mandatory rights available under Greek, European Union or other applicable consumer law.

32. Contact Us

Questions and general "hi's" are always welcome.

If you have questions about these Terms, a retreat, a booking, a product or anything else relating to The Joy Bringers, please contact:

The Joy Bringers

web@thejoybringers.life